Effective Date: 25/12/2024

At Laxmi Narain Book Depot (“LNBD,” “we,” “our,” or “us”), we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Return Policy outlines the terms under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

1.1 We accept returns only in the following cases:

• The product delivered is damaged or defective.

• The product delivered is incorrect or does not match the description on our website.

• The product is missing parts or pages due to a manufacturing defect.

1.2 To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• A proof of purchase (receipt or invoice) must be provided.

2. Return Process

2.1 To initiate a return, please contact us within 7 days of receiving your order:

• Email: contactus@lnbd.in

• Phone: +91 7983766478, +91 9058061024

2.2 Provide the following information when requesting a return:

• Order number

• Details of the issue (e.g., damage or defect)

• Photos of the item and packaging (if applicable)

2.3 Once your return request is approved, we will provide instructions on how to return the item.

3. Refund Policy

3.1 Refunds are processed under the following conditions:

• Upon receiving and inspecting the returned item, if the return is approved.

• If the item cannot be replaced due to unavailability, a refund will be issued.

3.2 Refunds will be credited to the original payment method used at the time of purchase.
3.3 Refund processing time: 7-10 business days after the returned item is received and approved.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift cards

• Products marked as “final sale”

• Items that have been used or damaged by the customer

• Digital products or e-books

5. Exchange Policy

5.1 Exchanges are allowed only for items that are damaged, defective, or incorrect.
5.2 If you wish to exchange an item, follow the return process outlined in Section 2. Once the returned item is approved, we will ship the replacement.

6. Shipping Costs for Returns

6.1 If the return is due to an error on our part (e.g., incorrect or defective item), LNBD will cover the return shipping costs. 6.2 For all other returns, the customer is responsible for shipping costs.

7. Cancellation Policy

7.1 Orders can be canceled only before they are shipped. To cancel your order, contact us as soon as possible:

• Email: contactus@lnbd.in

• Phone: +91 7983766478, +91 9058061024

7.2 If the cancellation request is approved, a full refund will be processed within 7-10 business days.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

• Email: contactus@lnbd.in

• Phone: +91 7983766478, +91 9058061024

• Address: Laxmi Narain Book Depot, Bara Bazar, Bareilly, UP, 243003